When the Pensions Ombudsman carried out an investigation under the Act, he was entitled to act on the information already gathered, and had no obligation to undertake a new factual enquiry. The issues in this case had been litigated repeatedly, and the ombudsman had a wide discretion as to the conduct of his investigation of the complaint, and in this case his decision could not be faulted.
Citations:
Times 28-Jul-2000
Financial Services, Administrative, Scotland
Updated: 18 May 2022; Ref: scu.78678
