The complainant has requested information on behalf of his nephew regarding two complaints he made to the Financial Service Ombudsman (the FOS) concerning a High Street Bank. He wanted a copy of the documentation held by the FOS in relation to its investigation of his complaints. The FOS has provided the complainant with his nephew’s personal data held in relation to this matter under the Data Protection Act 1998 (the DPA). That part of the requested information which falls under the FOIA concerns the account Terms and Conditions and this has also been provided to the complainant. The Commissioner’s decision is that the FOS does not hold further information with respect to the requested account Terms and Conditions and that it correctly handled the request in accordance with the FOIA. He does not require any further steps to be taken.
Section of Act/EIR and Finding: FOI 1 – Complaint Not upheld
Citations:
[2013] UKICO FS50498118
Links:
Jurisdiction:
England and Wales
Information
Updated: 15 September 2022; Ref: scu.528658
