The complainant asked the Parliamentary and Health Service Ombudsman (the PHSO) for a letter it considered when reviewing her case. The PHSO originally refused to provide it, but reconsidered its position on internal review. The complainant referred the case to the Commissioner and explained that she believed that the delay was totally unacceptable. The Commissioner finds that the delay constituted a breach of section 10(1) of the Freedom of Information Act 2000. He requires no remedial steps to be taken, but has made comments about further delays the complainant experienced during the internal review process.
Section of Act/EIR and Finding: FOI 10 – Complaint Upheld
[2011] UKICO FS50367730
Bailii
England and Wales
Updated: 22 July 2021; Ref: scu.530887