The complainant has requested information relating to internal procedures of the Financial Ombudsman Service (FOS). The Commissioner has investigated the complaint and found that FOS has correctly applied section 12(1) of the FOIA to the requested information. However, the Commissioner also finds that FOS failed to provide adequate advice and assistance under section 16. Therefore FOS has not complied with its obligations under section 16 of the FOIA. The Commissioner requires the public authority to provide advice and assistance under section 16 FOIA, to enable the complainant to submit a refined request within the cost limit.
FOI 12: Not upheld FOI 16: Upheld
[2015] UKICO FS50558582
Bailii
England and Wales
Information
Updated: 23 December 2021; Ref: scu.555085