Consumer Helpline may not charge basic Rate
ECJ (Judgment) Reference for a preliminary ruling – Consumer protection – Directive 2011/83/EU – Article 21 – Communication by telephone – Operation of a telephone line by a trader to enable consumers to contact him in relation to a contract concluded – Prohibition on applying a rate higher than the basic rate – Concept of ‘basic rate’
A Prechal (Rapporteur) P
C-568/15, [2017] EUECJ C-568/15, [2017] WLR(D) 149, ECLI:EU:C:2017:154
Bailii, WLRD
Directive 2011/83/EU 21
European
Consumer
Updated: 01 November 2021; Ref: scu.579690