The complainant has requested information about complaints handling at Telford and Wrekin Council (the council). The council’s position is that it would exceed the appropriate limit of hour hours to determine if the outstanding information is held, and therefore section 12 applies. The Commissioner’s decision is that the council was correct to rely on section 12 in this case. Therefore he does not require the council to take any steps.
FOI 12: Not upheld
 UKICO FS50551705
England and Wales
Updated: 28 June 2022; Ref: scu.555254