The complainant requested information about in-house documentation in relation to the training and guidance of staff dealing with complaints. The Legal Ombudsman for England and Wales (the Legal Ombudsman) provided some information but refused to provide the remainder citing sections 12 and 14 of FOIA (cost of compliance exceeds the appropriate limit and vexatious request respectively). The Commissioner’s decision is that the Legal Ombudsman was entitled to apply section 14. He requires no steps to be taken.
FOI 14: Not upheld
 UKICO FS50566650
England and Wales
Updated: 03 August 2022; Ref: scu.555409