The complainant has requested information on East Coast Mainline Company Limited’s policies and procedures relating to its ticket barriers and customer complaints. East Coast Mainline Company Limited provided the complainant with the information requested but breached sections 10 and 17 of the FOIA. The Commissioner’s decision is that East Coast Mainline Company Limited has breached sections 10 and 17 of the FOIA but he does not require it to take any steps as the complainant has confirmed her satisfaction with the information disclosed.
Section of Act/EIR and Finding: FOI 10 – Complaint Upheld, FOI 17 – Complaint Upheld
Citations:
[2014] UKICO FS50518073
Links:
Jurisdiction:
England and Wales
Information
Updated: 16 July 2022; Ref: scu.527340