SIC Complaint handling arrangements – Mr Edward Cairns requested from Scottish Enterprise information relative to its complaint handling arrangements. Scottish Enterprise responded by providing Mr Cairns with an explanation of its processes. Following a review, Mr Cairns remained dissatisfied and applied to the Commissioner for a decision.
Following an investigation, the Commissioner found that Scottish Enterprise had partially failed to deal with Mr Cairns’ request for information in accordance with Part 1 of FOISA, by failing to supply all of the requested information as required by section 1(1). As Scottish Enterprise disclosed the requested information to Mr Cairns during the investigation, the Commissioner did not require Scottish Enterprise to take any further action in response to this decision.
Citations:
[2011] ScotIC 068 – 2011
Links:
Scotland, Information
Updated: 07 September 2022; Ref: scu.433696